Al Maraya Car Rentals – Terms and Conditions

General Guidelines

By renting a vehicle from Al Maraya Car Rentals, you agree to adhere to the following terms and conditions. These guidelines are designed to ensure the safety, satisfaction, and smooth operation of your rental experience.

1. Rental Period and Vehicle Return

1.1 Rental Duration: Rentals are available on a daily, weekly, or monthly basis. The hirer agrees to return the vehicle at the designated time and date specified in the rental agreement. Extensions to the rental period must be communicated and approved in advance.

1.2 Early Returns: No refunds will be issued for returning the vehicle earlier than the agreed rental period unless otherwise discussed with Al Maraya.

1.3 Late Returns: A grace period of up to 2 hours is allowed. Exceeding this period without prior notice will result in additional charges equivalent to one extra day of rental.

2. Fuel Policy

2.1 Fuel Level: Vehicles are provided with a specific fuel level, which must be matched when returned. If the vehicle is returned with less fuel, additional charges may apply.

2.2 Fuel Options: The hirer has the option to prepay for fuel at the time of rental or refill the vehicle before returning it. Fuel costs are not included in the rental price unless specified.

3. Vehicle Use and Responsibility

3.1 Authorized Drivers: Only individuals listed in the rental agreement are authorized to drive the vehicle. Adding extra drivers requires prior approval and may involve additional charges.

3.2 Usage Limitations: The vehicle must be driven within the UAE and cannot be used for off-road driving unless specifically agreed upon. The hirer is responsible for ensuring that the vehicle is not used for unlawful activities, racing, or towing.

3.3 Geographical Restrictions: The vehicle can only be driven within the boundaries of the UAE. Crossing the UAE border without permission will result in penalties and may void the insurance coverage.

4. Mileage Allowance

4.1 Daily and Weekly Rentals: Daily and weekly rentals come with a standard mileage limit of 200 kilometers per day. Exceeding this limit will result in a charge of AED 0.40 per extra kilometer.

4.2 Monthly Rentals: For monthly rentals, a 4500-kilometer mileage cap applies. Any mileage beyond this limit will be charged at AED 0.40 per kilometer.

5. Insurance and Liability

5.1 Basic Insurance: All rentals include basic insurance, which covers third-party liability. Comprehensive insurance can be purchased at an additional cost for extra protection.

5.2 Accidents and Damage: In the event of an accident, damage, or theft, the hirer must immediately contact Al Maraya Car Rentals and the police. A police report is mandatory for any damage claims, without which the hirer will be held responsible for all repair costs.

5.3 Repair Costs: The hirer is liable for any damage to the vehicle during the rental period that is not covered by insurance. Repairs must be authorized and carried out by Al Maraya Car Rentals.

6. Maintenance and Roadside Assistance

6.1 Routine Maintenance: The vehicle will be delivered in excellent working condition. The hirer is responsible for routine checks, such as tire pressure and fluid levels, and must report any mechanical issues immediately.

6.2 Breakdown and Assistance: Al Maraya offers 24/7 roadside assistance for all rentals. In the event of a breakdown, a replacement vehicle will be provided subject to availability.

7. Security Deposit and Payments

7.1 Security Deposit: A refundable security deposit will be required at the time of rental. The amount will vary depending on the vehicle category. The deposit will be held for up to 30 days after the vehicle’s return to cover any fines, damages, or toll charges.

7.2 Payment Methods: Payments can be made via credit card, debit card, or cash. All major cards are accepted.

7.3 Toll Charges (Salik): A fee of AED 5 will be charged for each Salik (toll) gate crossed during the rental period. These charges will be deducted from the security deposit or billed separately.

8. Traffic Violations and Fines

8.1 Responsibility for Fines: The hirer is responsible for all traffic violations, parking fines, and toll charges incurred during the rental period. A service fee may apply to process fines.

8.2 Penalty Fees: An administrative charge of AED 20 plus a 10% service fee will be added to all fines. The hirer must clear any outstanding fines before the vehicle is returned.

9. Cancellation Policy

9.1 Cancellations: Cancellations must be made at least 24 hours before the rental period begins to avoid charges. Late cancellations may result in a fee equivalent to one day’s rental.

9.2 Refunds: Refunds for cancellations or early returns will be processed based on the terms agreed upon at the time of booking.

10. Vehicle Condition and Cleanliness

10.1 Condition Upon Return: The vehicle must be returned in the same condition as it was rented, including cleanliness. Excessively dirty vehicles will incur cleaning fees.

10.2 Tyre and Windshield Damage: Any damage to the tyres, windshield, or other exterior parts of the vehicle is the responsibility of the hirer and will be charged accordingly.

11. Additional Drivers and Fees14. Contact and Support

11.1 Additional Drivers: The hirer can add extra drivers to the rental agreement for an additional fee. Each driver must meet the minimum age and licensing requirements.

11.2 Age Restrictions: Drivers must be at least 21 years old and have a valid UAE driving license. Additional charges may apply for younger drivers between the ages of 21 and 25.

12. Legal Compliance

12.1 Driver’s License: The hirer must hold a valid UAE driver’s license or an internationally recognized driving license. Tourists must comply with UAE driving laws, including converting their foreign license once they gain UAE residency.

12.2 Alcohol and Drug Use: Driving under the influence of alcohol or drugs is strictly prohibited. In the event of an accident caused by intoxicated driving, the hirer will be fully liable for all damages.

13. Modifications to Terms

Al Maraya Car Rentals reserves the right to modify these terms and conditions at any time. Updated terms will apply to all new rentals and will be communicated to customers accordingly.

14. Contact and Support

For any queries, breakdown assistance, or additional support, please contact Al Maraya Car Rentals at:

Phone: +971549960187

Email: info@almarayacars.com

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